Leading the NHS, engaging with partners

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Commissioners are focused on developing a vision for healthcare that is owned by the local NHS, with a strong mandate from local people and partner organisations, including local authorities. How are librarians supporting trusts in aspects of this work? Which information resources do they use to do so?

Tips on searching the web:

  • (engage* AND partner*) leadership
  • To limit to NHS papers, try combining your results with: (ccg OR nhs). To look for CCG publications add the following to your google search:  site: ccg.nhs.uk (note the space before the CCG.)
  • You can search for terms such as “board paper” / “strategy” to help to locate Trust papers

Also have a look at our summary of tips on searching the web.


List of contents

Working with stakeholders

NHS Foundation Trusts have a duty to engage with local communities and encourage local people to become members of the organisation. Libraries can actively engage with the FT implementers for a direct connection with work to engage local communities.

NHS Improvement tools for stakeholder engagement in quality improvement

NHS Employers Staff engagement resources
Includes the Staff Engagement Resources Library. This highlights the benefits of staff engagement and why employers should place it high on their agenda. Includes case studies.  The resources also have details on the value of the Staff Survey and case studies on the value of staff engagement to the delivery of quality patient care.

NHS Networks
A free resource dedicated to help people get together to share ideas and improve the health service for all those who work in and use it. Includes Clinical, Non-clinical, Professional, Public, Social networks.

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Engaging with the public and patients

Person Centred Care programme from RCGP aims to encourage a shift in general practice to bring the person with long term conditions (LTCs) to the centre of the decisions which are made about their care, working in partnership with the practitioner.  It includes a valuablle toolkit and links to a range of useful additional resources.

Realising the Value  Nesta and the Health Foundation are working to enable people to take an active role in their own health and care.  Self care is an important emerging part of commissioning care for a population, with an emphasis being placed on prevention rather than cure and acitve patient engagement with there care.

INVOLVE are funded by the National Institute for Health Research (NIHR) to support public involvement in NHS, public health and social care research.

Care Opinion – An independent site about patient experiences of UK health and care services, good or bad.

Working with patients and public
Part of the NHS Networks Commissioning Zone.

Smart Guides to Engagement
Straightforward advice on all aspects of patient and public engagement in an easily digested format.

SIGN 100: A handbook for patients and carers
A tool in the promotion of patient and carer representation in the guideline development process.

Patient information forum
PiF is an independent organisation that promotes high-quality information for patients, carers, and their families.

Patient Information Service – Guy’s and St Thomas’
An example from LondonLinks Alignment Toolkit. A user group includes current and former patients, local people, carers and volunteers. It meets each quarter to feed back on the service and suggest improvements. A user group also helped develop the tools to evaluate the impact of the patient information service.

Patient and public engagement
Archived DH pages on patient and public engagement

Making the case for public engagement
A toolkit from Involve to make the case for engagement using monetary terms.  They also provide a number of opinion pieces.

GP Patient Survey Results
GP Patient Survey reports and survey data tables.

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Social marketing

One way of improving public health is for people to reduce behaviours that impair health and increase behaviours that enhances health

Public Health Social Marketing in England
Resources on social marketing from the Yorkshire & Humber Public Health Observatory.

Changing Behaviour, Improving Outcomes : A new social marketing strategy for public health
This document sets out the DH’s three year social marketing strategy for changing health-related lifestyle behaviours and improving health outcomes.

Public Health England Marketing Plan 2017-20 
This plan explains how PHE marketing will meet the needs of its business plan to motivate and support more people than ever before to improve their health.

Ambitions for Health
A strategic framework from the Department of Health for maximising the potential of social marketing and health-related behaviour.

National Social Marketing Centre
A social marketing resource centre including a selection of UK and international case studes.  They offer a Planning Guide and Toolkit and for those beginning their social marketing journey The Big Pocket Guide to Using Social Marketing for Behaviour Change.

Value for money tool
A suite of online tools from the National Social Marketing Centre to help practitioners and commissioners to calculate the value for money of their social marketing and behaviour change programmes. Includes five public health areas: Tobacco control, Breastfeeding, Obesity, Bowel cancer and Alcohol Intervention. (Registration needed)

What role can social marketing play in tackling the social determinants of health inequalities?
The NSMC has undertaken extensive research to find a number of UK and international projects and programmes that have utilised a social marketing approach and that have had a significant impact on inequalities. This report describes these projects, exploring how using social marketing techniques can have real benefits in developing interventions that tackle health inequalities.  There is further information on the role of Health Equity (Social Determinants) and health equity case studies.

Alcohol Social marketing toolkit (DH)
In response to the need identified in the research, the Department of Health is launching a new toolkit incorporating support tools, best practice examples and background information on its social marketing strategy and progress to-date.

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Patient choice

The Choice Framework, published by the Department of Health, sets out the nine main types of choices that should be available to patients in the NHS. Some of these choices are legal rights, while some are subject to specific exceptions.

NHS England Patient Choice Programme aims to significantly improve patient choice by 2020. To achieve this, a major programme of work has been launched to achieve a radical step-up in the offer, awareness, uptake and operation of patient choice across the NHS. This work is being led by a dedicated team called the Patient Choice Unit.

National E-Referral Service – The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

Kings Fund – documents around “Patient Choice” for example:

Collaborating with clinicians

Real involvement: working with people to improve health services [Archived document]This DH  paper (2008) states that the NHS needs to have a better understanding of when and how it involves users and how to listen and respond to what it has heard. The guidance in this document will assist NHS leaders to be more confident in their approach to good involvement practice which will lead to better decisions being made.

Right Care
A QIPP workstream to improve clinical commissioning and involvement by maximising value from the resources invested, including the patient’s and clinician time.

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