Reviewing services and gap analysis

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A review of the services currently provided, may identify gaps, and duplication in local provision.

Tips on searching the web:

When searching the internet, suggested terms include…

  •  (“service review” OR “reviewing service*” OR “review of service”)
  • “gap analysis”
  • “business plan” / reconfigur* / redesign / model COMBINED WITH keywords reflecting the area of service you are focusing upon
  • To limit to NHS papers, try combining your results with: (ccg OR nhs). To look for CCG publications add the following to your google search:  site: (note the space before the CCG.)
  • You can search for terms such as “board paper” / “strategy” to help to locate Trust papers

Also have a look at our summary of tips on searching the web.

List of contents

Care pathway redesign

Knowledge and library support for the delivery of PCT commissioned evidence-based care pathways – a presentation to NHS SW Librarians in May 2008 describing work by librarians from Milton Keynes to support evidence based service redesign.

Gap analysis

Service Evaluation – An Introductory Guide (Age UK, 2013)
Not a textbook but an outline of the key questions that should be considered when developing an evaluation of a service.

NHS Cambridgeshire Full Evaluation Toolkit (2009)
This toolkit outlines the ten steps for a successful evaluation of any primary care service. It goes from Step 1-  Do you really need to conduct an evaluation? to Step 10 – Putting it all together and includes templates etc to support each step. Based on work by Marsh and Glendinning of the Primary Care R&D Unit, University of Sheffield.

Gap analysis
Part of the Yorkshire & Humber Guide to Commissioning Practice, including a gap analysis template.

Health Inequalities/Equalities and Human Rights

Equality Act 2010: guidance
Includes Guidance for public bodies on the Public Sector Equality Duty.

The Equality & Human Rights Commission
There are a range of tools and guidance here; Some health related case studies and a number of useful downloads including “The essential guide to the public sector equality duty.

Equality Delivery System for the NHS (NHS Midlands & East)
Includes a number of useful documents and resources.

CCG: Compliance With the Legal Equality Duties v0.04  (NHS Commissioning Board, March 2013)

Equality impact assessments in the NHS – a guide for employers, NHS Employers, 2009
“helps employers carry out EqIAs”. Also an EqIA template.

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