Commissioning Workshop for LKS staff, London October 2013

This lively workshop was attended by 30 NHS librarians, all interested in understanding how they can improve their service to support an increasingly important sector of their user base – commissioners.

Keynote paper –Towards informed and innovative commissioningSue Lacey-Bryant (Formerly Director of Corporate Affairs and Partnerships for Milton Keynes CCG)

  • Commissioning defined
  • National context: the challenge and the landscape
  • Understanding the customer:
  • The commissioning pipeline
    • Information services and products for commissioners
    • Understanding the customer: value, customer care
    • How can librarians evolve to meet the need?

Engagement with CommissionersMike Roddham (Head of Library & Knowledge Services for West Sussex Knowledge & Libraries)

  • The importance of language
  • Where do we fit in the commissioning cycle?
  • What they want and what they don’t
  • The service model and how it will change us
  • The importance of relationships
  • Challenges and Gains

Relationship between LKS and Commissioners – Kieran Lamb (Evidence Services at Cheshire and Merseyside CSU) and Lis Edwards (Evidence Services Manager at Cheshire & Merseyside CSU)

  • Evidence for Commissioners – an emerging role for CSU staff – interdependence with other CSU colleagues and corporate structure
  • Evidence Reviews – focussing on the practical, not theoretical, it’s a grey world out there.
  • Filtering the Direct Approach from Commissioners – contractual arrangements and information provision.
  • Developing the Approach to Delivering Services to CCGs – Getting to an SLA, costing and pricing and models for this

Corporate Memory for Commissioning –  Louise Goswami (Head of Library Knowledge Services Development, HE KSS)

  • Ways to influence the development of a Corporate Memory with in a CCG, and tools that might have a role to play in local situations.
  • See the resources to support this presentation on the LKS Marketing materials page of the LKSL website.

The Commissioning Handbook past present and future – Anne Gray (Knowledge Officer, Greater East Midlands CSU, formerly Milton Keynes CCG)

  • An overview of the development, transition and benefits of the Handbook, relaunch of the Commissioning Handbook for Librarians and thoughts on how it can become a real tool to support NHS librarians who find themselves supporting the commissioners.
  • As part of this presentation attendees were asked to provide feedback and ideas for going forward:
    • Initial feedback on the relaunched Handbook – “website very informative”, “clear layout / structure”, “interesting case studies”
    • Hints and tips from other collaborative tools you have used – “Discussion lists”, “encourage use of the Commissioning mailing list -not just lurking in the background”
    • How to keep the Handbook up to date – “have a standing agenda item on patch group meeting”, “ask each patch to consider a commissioning topic and look for evidence on it”, “monthly request to champions to keep their section up to date” – and lots more
    • What else do LKS staff need? – “a jargon buster”, “search enquiries showing search strategy & resources used”, “lists of websites/resources other than HDAS to search on” and lots more
    • How do we ensure librarians know about the Handbook? -“publicity materials (we love post it notes)”, “get a commissioner to write a short piece for HLG Newsletter with a response on sources by librarians that helped them” and lots more.

Read the Workshop Feedback and suggestions in full.