This lively workshop was attended by 30 NHS librarians, all interested in understanding how they can improve their service to support an increasingly important sector of their user base – commissioners.
Keynote paper –Towards informed and innovative commissioning – Sue Lacey-Bryant (Formerly Director of Corporate Affairs and Partnerships for Milton Keynes CCG)
- Commissioning defined
- National context: the challenge and the landscape
- Understanding the customer:
- The commissioning pipeline
- Information services and products for commissioners
- Understanding the customer: value, customer care
- How can librarians evolve to meet the need?
Engagement with Commissioners – Mike Roddham (Head of Library & Knowledge Services for West Sussex Knowledge & Libraries)
- The importance of language
- Where do we fit in the commissioning cycle?
- What they want and what they don’t
- The service model and how it will change us
- The importance of relationships
- Challenges and Gains
Relationship between LKS and Commissioners – Kieran Lamb (Evidence Services at Cheshire and Merseyside CSU) and Lis Edwards (Evidence Services Manager at Cheshire & Merseyside CSU)
- Evidence for Commissioners – an emerging role for CSU staff – interdependence with other CSU colleagues and corporate structure
- Evidence Reviews – focussing on the practical, not theoretical, it’s a grey world out there.
- Filtering the Direct Approach from Commissioners – contractual arrangements and information provision.
- Developing the Approach to Delivering Services to CCGs – Getting to an SLA, costing and pricing and models for this
Corporate Memory for Commissioning – Louise Goswami (Head of Library Knowledge Services Development, HE KSS)
- Ways to influence the development of a Corporate Memory with in a CCG, and tools that might have a role to play in local situations.
- See the resources to support this presentation on the LKS Marketing materials page of the LKSL website.
The Commissioning Handbook past present and future – Anne Gray (Knowledge Officer, Greater East Midlands CSU, formerly Milton Keynes CCG)
- An overview of the development, transition and benefits of the Handbook, relaunch of the Commissioning Handbook for Librarians and thoughts on how it can become a real tool to support NHS librarians who find themselves supporting the commissioners.
- As part of this presentation attendees were asked to provide feedback and ideas for going forward:
- Initial feedback on the relaunched Handbook – “website very informative”, “clear layout / structure”, “interesting case studies”
- Hints and tips from other collaborative tools you have used – “Discussion lists”, “encourage use of the Commissioning mailing list -not just lurking in the background”
- How to keep the Handbook up to date – “have a standing agenda item on patch group meeting”, “ask each patch to consider a commissioning topic and look for evidence on it”, “monthly request to champions to keep their section up to date” – and lots more
- What else do LKS staff need? – “a jargon buster”, “search enquiries showing search strategy & resources used”, “lists of websites/resources other than HDAS to search on” and lots more
- How do we ensure librarians know about the Handbook? -“publicity materials (we love post it notes)”, “get a commissioner to write a short piece for HLG Newsletter with a response on sources by librarians that helped them” and lots more.
Read the Workshop Feedback and suggestions in full.